This site is owned and managed by Busways (“We”, “Us”, “Our”), and we are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) explains how we collect, process, and use your personal data. By visiting our website, you agree to the practices described in this policy.
For the purpose of applicable data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR), the data controller is Busways.
What Data Do We Collect and How Do We Collect It?
Information You Give Us
We collect data directly from you when you:
- Submit an enquiry via our website
- Contact us via phone, email, or other means
This may include:
- Full name
- Email address
- Phone number
- Addresses and postcodes
- Journey/travel details
- Passenger details
- Booking details (if booking on behalf of others)
- Payment-related information
- Marketing preferences
We may also collect information when you contact us with queries, feedback, or complaints.
Information We Collect Automatically
When you use our website, we may collect:
- IP address
- Browser type and version
- Device and operating system
- Pages visited and time spent
- Clickstream data and interactions
This is collected using cookies and similar technologies to improve your experience.
Information from Third Parties
We may receive data from:
- Payment processors
- Business partners
- Marketing platforms
- Analytics providers
How We Use Your Data
We use your data to:
- Provide quotes and booking services
- Manage bookings and contracts
- Communicate with you
- Improve our website and services
- Send relevant offers (if permitted)
- Ensure website security
- Analyze performance and user behavior
Sharing Your Information
We may share your data with:
- Drivers and transport providers
- Event organisers and venues
- Payment processors
- IT and communication service providers
- Marketing and advertising partners
- Analytics providers
We may also share data:
- If required by law
- To prevent fraud
- In case of business sale or restructuring
Data Storage
Your data may be stored securely within the UK or other regions that provide adequate data protection.
While we take strong security measures, data transmission over the internet is not completely secure.
Data Retention
- If no booking is made: data is kept for up to 2.5 years
- If a booking is completed: data is retained for up to 5 years (60 months)
You may request restrictions on how your data is used where legally applicable.
Your Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (where applicable)
- Object to marketing communications
To exercise your rights, contact us at:
Email: info@busways.co.uk
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies.
Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page.
Contact
For any questions regarding this policy:
Busways
Head Office,
483 Green Lanes,
London,
N13 4BS
Email: info@busways.co.uk